Frequently Asked Questions
Can I cancel my order after it’s shipped?
No, once the order is shipped, it cannot be cancelled.
Can I return a perfume if I don’t like the fragrance?
Unfortunately, returns are not accepted for reasons of personal preference or scent dislikes.
I received a damaged item. What should I do?
Please record an unboxing video at the time of opening and contact our support team with the video within 24 hours of delivery.
What if an item is missing from my order?
An unboxing video showing the contents and original packaging is required to process your claim.
Will I get a refund if I have a skin reaction?
No, as individual allergies vary, we cannot offer refunds for personal skin reactions.